703.537.3800
info@smartsettlements.com

Privacy Policy

Smart Settlements, LLC "We Don't Just Close, We Open Doors®"

Effective Date: March 6, 2026

Smart Settlements, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website at smartsettlements.com, interact with us in person, or communicate with us through any channel, including text messaging.

By using our Site or providing your information, you agree to the practices described in this Privacy Policy. Please also review our Terms & Conditions for details on our SMS program and service terms.

Personal Information We Collect

Information Collected Automatically (Device Information)

When you visit our Site, we automatically collect certain information about your device, including:

  • Web browser type and version
  • IP address
  • Time zone setting
  • Cookie identifiers and usage data
  • Pages viewed, referring/exit pages, and interaction data

We collect this information using cookies, log files, web beacons, pixels, and similar technologies. We also use Google Analytics to help us understand how visitors use our Site.

For more information about cookies, visit allaboutcookies.org. To learn about Google's privacy practices, see the Google Privacy Policy. To learn more about targeted advertising, visit the Network Advertising Initiative.

Information You Provide (Personal Information)

We collect personal information that you voluntarily provide to us, including:

  • Full name
  • Mailing and property addresses
  • Phone numbers, including mobile phone numbers
  • Email addresses

This information may be collected through:

  • Web forms on our Site (contact forms, inquiry forms)
  • In-person sign-ups using paper forms
  • Phone calls and direct communications
  • Settlement and closing transactions

When you provide your mobile phone number through any of these methods, you may also provide consent to receive SMS/text messages from us, as described in the SMS/Text Messaging Program section below.

How We Use Your Personal Information

Device Information

We use automatically collected device information to:

  • Improve and optimize our Site and user experience
  • Generate analytics about how visitors browse and interact with our Site
  • Assess the success of our marketing and advertising campaigns

Personal Information

We use the personal information you provide to:

  • Communicate with you about your real estate settlement and title services
  • Send appointment reminders and scheduling confirmations
  • Provide settlement updates and status notifications
  • Send important notifications related to your transaction via SMS text message, email, or phone
  • Respond to your inquiries and provide customer support
  • Fulfill our legal and contractual obligations related to your closing

SMS/Text Messaging Program

Smart Settlements, LLC offers an SMS text messaging program to keep you informed about your real estate settlement process. This section describes the program in detail.

Program Description

When you opt in to our text messaging program, you may receive messages related to:

  • Appointment reminders -- notifications about upcoming settlement appointments and scheduling changes
  • Settlement updates -- status updates regarding your transaction, document readiness, and closing progress
  • Service notifications -- important information related to your title and settlement services

Consent and Opt-In

You may provide consent to receive text messages from Smart Settlements, LLC through:

  • In-person paper forms signed during your settlement process or at our offices
  • Web forms on our website where you provide your mobile phone number and agree to receive text messages

Consent to receive text messages is not required as a condition of purchasing any goods or services from Smart Settlements, LLC.

Message Frequency

Message frequency varies based on your transaction status and activity. You may receive more messages during active phases of your settlement process.

Costs

Message and data rates may apply. Please check with your mobile carrier for details about your text messaging plan.

Opt-Out

You can opt out of receiving text messages at any time. Reply STOP to any message to unsubscribe from our text messaging program. After opting out, you will receive a one-time confirmation message, and no further text messages will be sent unless you re-enroll.

Help

For help with our text messaging program, reply HELP to any message or contact us directly:

Supported Carriers

Our text messaging program is supported on most major U.S. carriers. Carrier support may vary, and carriers are not liable for delayed or undelivered messages.

Sharing Your Personal Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Mobile Information Protection

No mobile information -- including phone numbers, text messaging originator opt-in data, and consent -- will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

Service Providers

We may share your information with third-party service providers who assist us in operating our business, processing transactions, and delivering services to you -- but only to the extent necessary for them to perform those functions.

Legal Compliance

We may disclose your personal information if required to do so by law, or in good faith belief that such disclosure is necessary to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to subpoenas, court orders, or search warrants
  • Cooperate with lawful requests from government authorities or law enforcement
  • Protect the rights, property, or safety of Smart Settlements, LLC, our clients, or others

Targeted Advertising

We may use your device information to provide targeted advertisements or marketing communications that we believe may be of interest to you. You can opt out of targeted advertising through:

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of sensitive data, restricted access controls, and secure storage of physical and electronic records.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at info@smartsettlements.com.

Do Not Track

We do not alter our data collection and use practices based on Do Not Track browser signals, as there is no consistent industry standard for how to respond to such signals.

Data Retention

We retain personal information submitted through our Site, in person, or through other communication channels for our records unless and until you request that we delete it. If you would like to request deletion of your personal information, please contact us using the information provided below.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to opt out of marketing communications, including text messages

To exercise any of these rights, please contact us at info@smartsettlements.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, legal requirements, or regulatory obligations. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Smart Settlements, LLC

Arlington Office: 3033 Wilson Blvd, Suite 280 Arlington, VA 22201

DC Office: 2110 Vermont Avenue NW Washington, DC 20001

Phone: (703) 537-3800 | (202) 753-7400 Email: info@smartsettlements.com Website: smartsettlements.com

Service Area: Washington, DC | Maryland | Virginia | Florida